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‎11-10-2017 08:33 PM

HP Recommended
Product: HP Pavilion x360 convertible 1
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I am trying to upgrade RAM on HP Pavilion x360 convertible 13-s102tu from 4GB -> 6 GB. While trying to do this, I would like to detailed instructions on how to safely disassemble the Notebook inorder for me to access the motherboard beneath the keyboard.  

 

I tried to remove the 11 screws at the back of the Notebook and i am still unable to disconnect the keyboard from the base. Is there anything else I am missing? Any help is appreciated here that can solve my issue.

 

- Nikita

1 REPLY 1

‎11-10-2017 11:33 PM

HP Recommended

@nikita93

 

HP does not post Maintenance and Service Guide  for the series on the following link:

 

   https://support.hp.com/us-en/product/hp-pavilion-13-s100-x360-convertible-pc/8499316

 

Please try Maintenance and Service Guide for HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099):

 

     http://h10032.www1.hp.com/ctg/Manual/c04642238.pdf

    

Page 35 shows you steps to access to RAM slots. You have to remove more than 11 screws.

 

Regards.

 

    

 

   

BH
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