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‎04-26-2023 06:51 PM

HP Recommended
Product: HP Chromebook 14-q029wm (ENERGY STAR)

Hello,

My daughter is trying to use the laptop to go to a school website. But, the website says "browser not supported". When I went to check for updates, it says Chrome is automatically updated to the latest version 76. But that is NOT the latest. Is it not updating because this laptop is too old? Or is because she is on a school log-in account and there is some type of parental lock? Please help me get the updated version! THank you

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2 REPLIES 2

‎04-26-2023 11:17 PM

HP Recommended

Just a guess, but how old is the Chromebook? Google stops releasing updated browsers after 4-5 years of product life.I'm sure there's a way to side load it but I don't know the procedure.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎04-27-2023 02:15 AM

HP Recommended

Unfortunately, this was gifted to my daughter so I don’t know how old it is. But, yes, I think it could be 4/5 years. If that’s the case, what does “side load” mean? Is that a forced update to the version of Chrome beyond what the computer is doing automatically? 
I appreciate your help!!

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