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HP Recommended
X2 EliteBook
Microsoft Windows 10 (64-bit)

Is there a link to a site to verify by serial number that a HP laptop like the X2 EliteBook 1013 G3 has SureView installed as a Hardware feature as HP site states this should be selected upon purchase but cannot see if HP machine has the feature

4 REPLIES 4
HP Recommended

Hi,

If you have this key on notebook it has sureview

sureview key.PNG

sureview.PNG

If you do not, it does not.

 

Hope it helps,

David

HP Recommended

Many thanks for your reply.

 

I do have the key and I have reinstalled the software and I have tried 3 different x2 elite and none of them work hence I was wondering is there any other way of verifying it is part of the hardware.

HP Recommended

Hi,

Try the serial number of the machine in partsurfer and see what screen the notebook came with.

http://partsurfer.hp.com/search.aspx

FHD, UWVA (1920 × 1080), eDP 1.3, UltraSlim, touch display, 700 nits, touch display, privacy

 

https://support.hp.com/sg-en/document/c05244554

 

Regards,

David

HP Recommended

Does this mean anything as it does not use the word screen could only see LCD:

-N/A-

L31358-001 SPS-LCD BACK COVER WWAN -N/A- N Compliant N

-N/A-

L51580-001 SPS-LCD CABLE -N/A- N Compliant N

-N/A-

L31365-001 SPS-LCD PNL 13 3k2k BV LED UWVA W/BZL TS -N/A- N Compliant/Exempted N

-N/A-

L31886-001 SPS-LCD PNL 13 3k2k BV LED UWVAW/BZLIRTS -N/A- N Compliant/Exempted N

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