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‎01-02-2022 11:22 AM - last edited on ‎01-05-2022 05:18 AM by Retired

HP Recommended
Product: Hp 15 notebook pc, model number 15-1039wm

I dropped my laptop and now I get a cannot find operating system error. I have done the diagnostic page. Memory all passed and hard drive passed quick test.  But I cannot get to the recovery page or anything. I took the hard drive out and it works on my daughters computer, but when I put it back in mine it still doesnt work. Please help if you can.

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1 REPLY 1

‎01-08-2022 11:49 AM

HP Recommended

@Sable24x7

Thank you for posting on HP Support Community.
 

Don't worry! We are in your corner.

I understand that your HP notebook is not working correctly after the accidental drop. I appreciate your efforts to try and resolve the issue. The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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