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Just purchased the hp 15-r017dx touchsmart. It comes with 4gb of ram, but I've got an 8gb from another laptop I'd like to use. However, I can't figure out how to get into this particular laptop. It doesn't seem to have a removable cover to get into either the ram or the hard drive.

Am I missing something here? Anyone have experience with this?

Thanks!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@metafiz wrote:
Just purchased the hp 15-r017dx touchsmart. It comes with 4gb of ram, but I've got an 8gb from another laptop I'd like to use. However, I can't figure out how to get into this particular laptop. It doesn't seem to have a removable cover to get into either the ram or the hard drive.

Am I missing something here? Anyone have experience with this?

Thanks!

Hi

 

 

 

Go through Page 65 of the manual here,

 

It says:

You have to Remove the battery and then remove the following components:

● Keyboard 

● Top cover

● WLAN module

● System board

 

So, its not an easily accessible area,

 

I suggest you to Contact HP for the upgrade.

 

 

thanks,

View solution in original post

5 REPLIES 5
HP Recommended

@metafiz wrote:
Just purchased the hp 15-r017dx touchsmart. It comes with 4gb of ram, but I've got an 8gb from another laptop I'd like to use. However, I can't figure out how to get into this particular laptop. It doesn't seem to have a removable cover to get into either the ram or the hard drive.

Am I missing something here? Anyone have experience with this?

Thanks!

Hi

 

 

 

Go through Page 65 of the manual here,

 

It says:

You have to Remove the battery and then remove the following components:

● Keyboard 

● Top cover

● WLAN module

● System board

 

So, its not an easily accessible area,

 

I suggest you to Contact HP for the upgrade.

 

 

thanks,

HP Recommended
Holy cow! That's insane. Thanks for the help. Think I'll stick with the 4gb 🙂
HP Recommended

You're welcome metafiz 🙂

 

 

HP Recommended

I find these parts exrtrodinarily difficult to take apart.  Am I missing something?

 

HP Recommended

Correct. This laptop design is complicated. You're not missing something so don't feel bad.

This requires removing battery, hard drive, keyboard, 3-4 small cables, 2 bezel wires, one wifi board, 10-13 internal screws and all with the fun of not making a wrong move that can easily break the super fragile parts.

I've changed 1000s of motherboards and I snapped one of the tiny pressure levers that secure the tiny cables in place. 

I ended up having to put a little glue to make sure the cable didn't slide out that connected to the Touch Pad on the other side.

 

Yes, it's a ridiculous design. RAM upgrade should not be so insane but this is all to get you to go to HP support or Best Buy to pay them $50 for this 45 minute task.

 

Good Luck!

 

 

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