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‎12-14-2018 03:33 PM

HP Recommended
Product: Hp 15t

Is hp 15 t supposed to be touch screen?

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5 REPLIES 5

‎12-14-2018 03:44 PM

HP Recommended

Hello @Royale23og,

 

A specific model/product number would be appreciated. (Please do not post serial numbers on the HP Support Forum)

Information on how to find a laptop's model/product number is detailed in this HP document.

 

If this is a product you are currently planning to purchase on the Internet, you can provide me with the web page link.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎12-14-2018 04:11 PM

HP Recommended

Thanks for your reply.  Product number is 5JR88AV

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‎12-15-2018 03:12 PM

HP Recommended

Hello @Royale23og,

 

This laptop seems to be a CTO (Custom to order) model meaning that upon ordering, you should've been given an option to configure it with a touchscreen.

 

The touchscreen should work on usage without any additional firmware. You can also check by going to Settings > System > About and reading the information beside Pen and Touch.

 

If you believe that you ordered for a touchscreen model but received a non-touchscreen model, I recommend requesting for an exchange or return.

 

Hope this helps,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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‎12-16-2018 05:01 AM

HP Recommended

Thank you again

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‎12-16-2018 11:18 AM

HP Recommended

No problem.

 

Glad to be of somewhat help.

I used to be an HP Expert. I no longer participate in this community.
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