Hp 2000 laptop keyboard issue

[Lee38]

I have an HP 2000 laptop with Windows 11 on it.  The keyboard had a missing key and a few weren't working but the rest of the keyboard was fine.  I bought a new one, installed it and all seemed fine.  Turned it off, then went to use it an hour later and when booted up the trackpad and keyboard would not work.  Had to plug in a USB mouse to dig around and go into device manager uninstall the keyboard piece (and the hidden one) and restarted and again all seemed fine when restarted.  THe trackpad and keyboard worked.  Shut it down, then came back in an hour to check and the trackpad and keyboard did not work again, so it's been repeat of the steps above.  I am having to uninstall the keyboard and restart everytime the laptop is off for a short amount of time for it to work.

[Pallipurath]

Hi @Lee38 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that some of the keys in the keyboard is not working, However I would request you to follow the below steps.

Update or Reinstall the Keyboard Driver:

• Go to Device Manager (press Win+X and select Device Manager).
• Expand the "Keyboards" section.
• Right-click on your keyboard driver and select "Update driver." Choose "Search automatically for updated driver software."
• If the problem persists, try uninstalling the driver and restarting your laptop to let Windows reinstall it automatically.

Check Keyboard Settings:

• Ensure that the correct keyboard layout is selected.
• In Windows, go to Settings > Time & language > Language, and check the input method.

Run a hardware test on your

• Turn off your PC.
• Turn it on and immediately press Esc repeatedly.
• Press F2 to enter System Diagnostics.
• On the main menu, click Component Tests.
• Select Keyboard or Keyboard Test, and click Run once

 https://support.hp.com/us-en/document/ish_2025980-1553267-16 

I hope this helps.

Take care and have an amazing day!