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‎06-14-2025 04:20 PM

HP Recommended

Good evening from here, I have this hp 830 g6 x360 convertible and touchscreen laptop, turned it off last night only to turn it on this morning and noticed the screen touch stopped touching

Then I searched online and I saw some guidelines to follow inorder to rectify it but the information I'm getting on my own EUFI SCREEN is different

Instruction online 

  • Turn off the computer.
  • Turn it on and repeatedly press the Esc key to access the Startup menu.
  • Press F2 to access the HP PC Hardware Diagnostics 
  • Go to Component Tests > Touch Screen.
  • Run the Touch Pointer Test

I can boot up the Uefi screen but I'm not getting touchscreen option at all I'm just confused cause I need to rectify this 

Please I need guidance on this 

Reply
1 REPLY 1

‎06-14-2025 04:23 PM

HP Recommended

The HP PC Hardware Diagnostics, touchscreen option are not there 

If I can't get the hardware diagnostics option then I can't reach the touch screen option too.

 

Please I need assistance on this 

Reply
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