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‎10-14-2020 08:54 AM

HP Recommended
Product: OMEN by HP Laptop 15-ce0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, when I start my laptop I see a black screen that says:

Hp battery Alert

The system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced.

Primary (internal) Battery (601)

 

I did a Component Tests and it failed, the result was:

Battery Check: Primary - Very Weak (71)
Primary: Logic State - No AC Power (71), Charge State - Not Available

Failure ID: 9UQJW2-8RQA90-MFPURG-C9BX03

 

The battery is new, I changed it a couple of months ago. Can i solve this problem without buying a new battery?

1 person had the same question
1 REPLY 1

‎10-16-2020 02:34 PM

HP Recommended

@Gio5187, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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