Hp Elite USB-C Doc G3. Does HP sell them, but not support them?

[Friday1970]

I have an HP Elite USB-C Dock G3, PN 937394-001, with SerNO that starts with TWP

Putting this serial number in a warranty Check yields no results or no product found. I called HP, and they said this product does not a correct P/N. But clearly this seems to be a genuine HP part. Well, at least on the surface it does. 

The issue with it is the internal connector port is damaged, and will not allow for extra monitors to be used. I can take the cable, move it another HP Dock of the same model, and the cable is just fine.

Are others here having problems getting warranties for their broken elite docks, and if so, where they purchased directly from HP? . 

[banhien]

@Friday1970 

P/N is invalid that why they can't find it

          https://partsurfer.hp.com/Search.aspx?searchText=937394-001

I can't find it from the following full list

Models
Docking Stations
HP USB-C Dock G5 NEW………………………………………………………………........................ 5TW10AA
HP USB-C/A Universal Dock G2 NEW……………..……………………………………………………………………….. 5TW13AA
HP 4.5 mm and USB-C Dock Adapter G2 …….……………………………………………………………………….. 6LX61AA
HP Thunderbolt™ Dock 120W G2.……………………………………………………………………………………………………… 2UK37AA
HP Thunderbolt™ Dock 230W G2.……………………………………………………………………………………………………… 2UK38AA
HP Thunderbolt™ Dock G2 w/ Combo Cable………………………………………………………………………….. 3TR87AA
HP Thunderbolt™ Dock 120W G2 w/ Audio………………………………………………………………………………… 3YE87AA
HP Thunderbolt™ Dock G2 Audio Module…………………………………………………………………………………… 3AQ21AA
HP USB-C™ Dock G4.………………………………………………………………………..………………………………………………….. 3FF69AA
HP USB-C™ Universal Dock w/4.5mm Adapter………………………………………………………………………… 2UF95AA
HP USB-C™ Universal Dock Non-flash Version…………………………………………………………………. 3DV65AA
HP USB-C™ Universal Dock…………………………………………………………………………………………………………………. 1MK33AA
HP 4.5mm and USB Dock Adapter………………………………………………………………………………………………….. 2NA11AA
HP USB-C™ Mini Dock………………………………………………………………………………………………………………………………. 1PM64AA
HP USB Travel Dock…………………………………………………………………………………………………………………………………. T0K30AA
HP UltraSlim Docking Station……………………………………….……………………………………………………………… D9Y32AA

Regards.

[Dragon-Fur]

@banhien 

Apologies for jumping in unannounced.

It's weird - I think the part number reflects the same type of part but perhaps one sold from "other" than HP.  There are 'net references for this part number - various sellers and information.  These are based here in the USA, I guess, though I did not actually do more than search for the part and then gaze at the results...

I did find internal references to HP parts as follows - using country code USA.

There were actually three, but PartSurfer balked at the third product number.

All parts noted for introduction in 2017

https://partsurfer.hp.com/Search.aspx?searchText=2DW60AA

and

https://partsurfer.hp.com/Search.aspx?searchText=2FZ61UT

I found a reference on the 'net to the customer's part number associated with product number.

The item was located at a third party "parts" seller (and marked as "sold").

HP Elite USB-C Dock G3 2FZ61AA#ABA P/N# 937394-001

Reference ONLY - NOT a recommendation:  https://picclick.com/HP-Elite-USB-C-Dock-G3-2FZ61AAABA-P-N-283020829225.html

What does that mean?

Honestly, I don't know, though it does appear the part is "HP" in origin.  ?

We could forward this to the moderators for review.

And, that's all I have to offer.  Smiling.