• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-13-2019 08:10 AM

HP Recommended
Product: Hp Envy 17 j014eg
Operating System: Microsoft Windows 10 (64-bit)

Hello guys, i have a problem and i hope you can help me out.

I have an HP Envy 17-j014eg, and i have a problem with the bottom case, I am from Romania and i search for this bottom case to buy, but i can not find it in our shops . Can you guys help me with a shop or something? i can pay shipping no problem, just help me find it somewhere because if i don't change it soon the display will brake too. 

Thanks in advance, i hope i post in the correct place

3 REPLIES 3

‎07-13-2019 01:43 PM

HP Recommended

You might want to post a picture or 2 so we can tell what you need. Big plastic chassis parts are very expensive so my best advice is to find a donor unit with a bad motherboard, cracked screen, etc. and harvest the parts you need from it. 

Was this reply helpful? Yes No

‎07-13-2019 02:27 PM - edited ‎07-13-2019 02:44 PM

HP Recommended

Hello, and thanks for reply

This is what i search for but i can not find one, in my country i can not find this model . Here are some pictures with the bottom case, i need a new one because on mine the "screw hole " is broken! If somebody can help  i will  appreciate

Thanks in advance Bottom-Case-black-original-suitable-for-Hewlett-Packard-Envy-17-j000-series-pId-27206740.jpgBottom-Case-black-original-suitable-for-Hewlett-Packard-Envy-17-j000-series-pId-27206740_2.jpg

Was this reply helpful? Yes No

‎07-14-2019 05:27 AM

HP Recommended

Base enclosure for use only on computer models equipped with a non-TouchScreen display
assembly
720225-001

 

https://www.ebay.it/itm/Genuine-HP-Envy-17-J-17-J020us-Bottom-Base-6070B0661703-720225-001/202630741...

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.