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‎06-09-2022 01:50 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0504sa

The left hinge on my envy 360 broke when i opened it causing some splintering off the screen. It has always been treated gently, never dropped or bashed and rarely used on the 360 screen. It is just out of warranty and no=one at hp wants to help me find a solution. I have read that this is an extremely common issue and wonder if anyone has managed to get support from hp?

Category:
2 people had the same question
3 REPLIES 3

‎06-09-2022 11:43 AM

HP Recommended

Hi @EFF1E 

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0504sa. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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‎06-18-2022 06:04 AM

HP Recommended

I have been waiting for more information from you and some help with my issue but have not heard anything back.

I'm really unhappy with the lack of response from Hp!

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‎06-18-2022 11:42 AM

HP Recommended

I am really sorry about that. I have informed our internal team again and they will contact you soon about it.

 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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