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‎10-22-2019 11:00 AM

HP Recommended
Product: HP ENVY TS 15 Notebook PC - Product Number: E1P05AV
Operating System: Microsoft Windows 10 (64-bit)

The hinges breaking on my laptop.  Pieces of plastic have been falling out of my computer.  The bottom of the case is beginning to separate from the top.  I have never dropped or mishandled my computer in in way.  My warranty has expired.

 

I have read numerous reports of this and have not seen a resolution. Besides purchasing a new computer, are there any good alternatives.  

1 REPLY 1

‎10-22-2019 11:16 AM

HP Recommended

@wong3716

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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