Hp Envy USB C port not working

[Lilkakilka]

So I think my issues might have started a while ago. Secondary monitor connected through Dell docking station via USB C port was disconnecting and conne ting randomly. Then after windows 11 updated is stopped connecting so I thought it was an issue with the docking station  or the drivers. I have reinstalled and updated everything I could think of. Docking station works fine with another notebook so i figured it was the port drivers. It never occurred to me that USB port is disabled altogether but after plugging in my phone via USB C it would not show a charge  I think my port is completely disabled and I can't figure out what to do with it. Component diagnostic came up failed.

[Dilip_18]

Hi@Lilkakilka,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing USB C port issues with the HP Envy Notebook. As you have already tried running the diagnostics and it failed with a Failure ID, so it could be a hardware issue with the port on the PC. We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!