Hp Envy broken hinge issue

[Sat94]

Hi, I have been facing major problems with the broken hinge. Without even dropping the laptop, one day I open it, I hear a crack and the right hinge to the display is broken. Apart from that, now the webcam is not functioning and although it was booting up then, after a week it was not booting up. 

My laptop is under warranty and I live in Munich, Germany and apparently there is no service centre here at all. I tried calling with no one answering. 

When I was visiting my parents in India, I tried contacting the one service centre in Chennai, but the phone number did not exist. I took the laptop to them and they said the part (connector) was not available. I really don't know what to do at this point.

Any help in the matter is greatly appreciated!

Thank you.

[Nirvana_95]

Hi @Sat94 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0153ng. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!