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‎08-27-2026 03:04 PM

HP Recommended
Product: HP Envy 360
Operating System: Microsoft Windows 11

Like many others the hinge has failed on my mother's laptop. Really well cared for but this evening the hinge seems to have twisted and shattered the screen. 

 

Please assist 

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1 REPLY 1

‎08-29-2026 07:20 AM

HP Recommended

Hi @Duckoffagain 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I’m sorry to hear about the hinge failure and the resulting screen damage, especially since the laptop has been well cared for. To better understand the issue and check the warranty status, please send us clear, detailed pictures of the device and the affected hinge/screen area, along with the device’s serial number, via private message. We’ll review the details and advise you on the available options.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

 

Take care and have an amazing day!

I'm an HP Employee.


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