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‎11-13-2021 10:58 PM

HP Recommended
Product: HP Notebook - 15g-br004tu
Operating System: Microsoft Windows 10 (64-bit)

My Hp Notebook Hinge which was attached to the lcd screen was broken and can In know will the laptop body will be available or not.

Category:
2 REPLIES 2

‎11-16-2021 06:47 AM

HP Recommended

Hi@KushalGanesh,

 

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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‎11-19-2021 07:07 AM

HP Recommended
@praveenbv wrote:

Hi@KushalGanesh,

 

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

this is a terrible "solution" as if it's out of warranty there's no possible way to contact anyone unless you pay a fee to do so. this problem is a manufacture defect and we shouldn't have to pay out of pocket any more to fix an issue that is a manufacture defect. whether it is in warranty or out of warranty!

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