cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
57
Flag Post

Hp Omen says it is not charging but is not plugged in

HP Recommended
HP Omen Gaming Laptop
Microsoft Windows 10 (64-bit)

Hi,

 

My HP Omen had a dead battery- it wouldnt work at all. The laptop would run just with the charger, but if it was removed the laptop would immediately die. So I ordered a new battery (unbranded) and now the laptop sits at 0% charging regardless of if the charger is connected. 

It shows [this](https://i.ibb.co/SdQHHNR/20200620-162630.jpg) now even though the charger is not connected. So the battery is clearly supplying power, the laptop just isn't displaying the power correctly. Help please. The HP support assistant says there is no battery inside, with the last one it said the fuse was broken.

 

Edit: half an hour unplugged and it is still saying 0% unplugged

 

I also reset the laptop to to try and fix it

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,567 28,520 2,355 3,568
Message 2 of 2
Flag Post
HP Recommended

@HotPotato101 here's what I recommend (perform steps exactly as prescribed to resolve the issue)

  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed.

If it doesn't,  Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

  • If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.

  • Check your warranty before replacing any parts. The cost may be covered under some circumstances

 

Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

  • Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

  • Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
  • If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.

Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.

  • If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation