Hp Pavilion 15 Power Adapter not working when battery is installed but works when battery is removed

[Batoni]

My HP Pavilion 15 cs3003ca suddenly stopped working and refused to even boot. I'm running Windows 11

After removing the battery (which was swollen - had to be replaced), and discharging any remaining power (by removing the power cord and battery & holding the power button for 60 seconds), I was able to boot the laptop on AC Power. I ordered a genuine HP battery, installed it, and was able to boot the PC on battery only. But, when I connected the power cord - it didn't charge the battery or even gave power to the pc (no Led at all: neither orange (charging) nor white (ac power, not charging)). (mind you, the battery is not the issue, I tried two different batteries and the original swollen one which still works) - same result

To troubleshoot this issue, I did the following:

1. Tested if the AC Adapter is working: I reverted to the last situation when the Adapter worked - I removed the battery, discharged any remaining power (on the laptop & the power adapter) - and connected the power cord ONLY (no battery). It worked, and the computer booted.

2. Updated the BIOS to the latest version (and any/all Windows, Driver, etc. updates available)

3. Finally, with the power cord inserted (working after following step 1 above) and the computer shut down, I inserted the battery and voila - the LED color changed from white to orange - the battery began charging.

4. I did the Manual Calibration as mentioned in the HP website

Nevertheless, whenever I remove the power cord and reinsert it, it will not work - the laptop will run on battery, and no power is transmitted from the adapter to the laptop (no orange or white LED light at all). Again, if I remove the battery, do the power discharge & plug in the power cord, the computer runs on AC power.

So right now I know that both the battery AND the adapter work well, but they seem to be mutually exclusive - I can only use one or the other. If I want to charge the battery, I have to disassemble the laptop, unscrew and remove the battery, do everything I described above - which is of course ridiculous.

I didn't see any similar issue reported, hence any help/ideas are appreciated. 

[Echo_Lake]

@Batoni

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the computer. 
 

let's try these steps: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Batoni]

Hi Echo Lake,

thank you for your response!

I have tried your suggestions but to no avail. I'll be happy to hear your instructions over a private message.