Hp Pavilion 15-cw1027la Battery Issue

[marisol98547852]

Hi, I bought my notebook (Hp Pavilion 15-cw1027la) on April 15, 2021. After a few weeks of use, I realized that if I used the notebook without plugging it, and if it got to the "battery saving" point (below 10%), then it doesn't matter if I plug it in, it will keep discharging until it shuts down. Only if I let it shutdown and re-plug the charger for some (long) minutes am I able to turn it on and it starts charging normally again.

I honestly didn't have time to contact support before. Pandemic and all, this notebook is my tool to work, my source of income, so I couldn't take time off to send the notebook to be checked by a support service. I would just use it plugged in and guessed the issue would be solved by some update.

However, now I have the need to spend time without plugging it, using the battery and I'm facing the same issue as before but I just found out that my warranty has expired five months ago. I hope there is a solution or an exception because I really need to use it and I has been acting up in this way since day one.

This issue was also raised by another user from Argentina (as I am) in this link https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-pavilion-15-cw1027la-batter...

Thank you in advance and I hope you can help me.

Marisol

[ub6424]

Hello @marisol98547852 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[marisol98547852]

Hi @Ub6464 First of all, thank you for your reply!

Here is the info:

OS Name: Microsoft Windows 10 Pro

Version: 10.0.19044 Build 19044

System Model: HP Pavilion Laptop 15-cw1xxx

System SKU: 9UV90LA#AC8

BIOS Version/Date: AMI F.45, 6/30/2020

[ub6424 · Accepted solution]

Hello @marisol98547852 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.48 Rev.A

22.4 MB

Apr 27, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download / install / run

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

--->>> Perform <all> tests

(5) Please report your results ( error messages, take pictures )