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- HP Community
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- Hp Pavilion dv4 1222nr no display issue

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02-21-2020 07:03 AM
Hello,
I have an HP Pavilion dv4 1222nr. When I turn it on, the fan turn on, but stools shortly afterwards. Then the caps lock and num lock buttons blink 4 timea, then stop. That goes on and there is no display. I have tried using a monitor, heating up the GPU with a heat gun, removing RAM, and just about any other fix online. I believe the gpu is burned up. Could that be the case. If so, is there any way I can replace it?
02-24-2020 02:43 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/us-en/document/c01732674
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
02-26-2020 03:13 PM
I have tried this. It doesn't seem to work. I believe I have an overheated GPU. I have tried using a heat gun as seen in tutorials and read articles on your websites. Nothing seems to work. If it is rendered dead, I will just use it for parts since just the motherboard seems affected
02-27-2020 08:47 AM
Yes, it looks like a hardware issue. I recommend you contact support and check the available service optinos for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee
02-27-2020 09:57 AM
Ok. Thankyou for your help so far. I will post how it goes. I'm not too worried about the laptop, since it was going to be thrown away anyway (I saved it to either fix it or make stuff from the parts)
Once more, Thankyou for your help so far
02-28-2020 08:17 AM
You're welcome!
If any other questions arise, please feel free to write back to me.
Cheers!
The_Fossette
I am an HP Employee