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‎03-18-2022 04:17 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (45X01AV)
Operating System: Microsoft Windows 11

I have just bough a Hp Pavillion x360 and to my disappointment the camera installed is only an HD rather and IR - is there anyway the camera  can be upgraded?

Category:
1 REPLY 1

‎03-22-2022 10:59 AM

HP Recommended

Hi@JKelley3,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking to upgrade the camera as there are issues with the HP Pavilion X360 14 Convertible PC.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 

Things You Can Do To Improve Laptop Camera Quality

  1. Update your imaging software to the recent version. 
  2. Adjust the lighting condition. 
  3. Soften the light. 
  4. Your Background matters.
  5. Don't overload the laptop with multiple tasks. 
  6. Adjust your laptop camera video settings.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out regarding the upgrade on the IR Cameras.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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