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‎08-16-2020 10:49 AM

HP Recommended
Product: Pavlion 15 CB007NT
Operating System: Microsoft Windows 10 (64-bit)

15975964507147039751579010806179.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2020 11:10 AM - edited ‎08-16-2020 11:13 AM

HP Recommended

Sorry, but I have no idea what to do when recovery media doesn't work.

 

I have been on this forum for 10 years and have never seen anyone get failed recovery media to work.

 

To me recovery media is like a light bulb.  It either works or it doesn't.

 

So until if and when you can find a way to fix it, I suggest you clean install W10 so at least you can use your notebook again.

 

You can try contacting HP in Turkey and see if they can provide assistance.

 

https://www8.hp.com/tr/tr/contact-hp/contact.html

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5 REPLIES 5

‎08-16-2020 10:57 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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‎08-16-2020 11:00 AM

HP Recommended

pc is not working now. While trying to install hp cloud Recovery, it gives error like this. Usb now I have prepared with hp recovery Cloud, but it gave such an error. What is the reason of ChkError.cmd

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‎08-16-2020 11:03 AM - edited ‎08-16-2020 11:04 AM

HP Recommended

Unfortunately, that I do not know.

 

But you should be able to clean install W10 by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-power-15-cb000-laptop-pc/15551388

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‎08-16-2020 11:07 AM

HP Recommended

I want to install the original software that came with hp. Sorry, this is not available in the windows installation tool. Please help me. I want to do it as factory output. Not working with HP recovery

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‎08-16-2020 11:10 AM - edited ‎08-16-2020 11:13 AM

HP Recommended

Sorry, but I have no idea what to do when recovery media doesn't work.

 

I have been on this forum for 10 years and have never seen anyone get failed recovery media to work.

 

To me recovery media is like a light bulb.  It either works or it doesn't.

 

So until if and when you can find a way to fix it, I suggest you clean install W10 so at least you can use your notebook again.

 

You can try contacting HP in Turkey and see if they can provide assistance.

 

https://www8.hp.com/tr/tr/contact-hp/contact.html

Was this reply helpful? Yes No
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