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- Hp Spectre x360 15-bl112dx keyboard issue

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10-11-2020 12:03 PM
Ok so this past week i have been having issue with my notebook keyboard. when i press lets say "a" key and keep pressing it, ill randomly press other keys ex:"aaa,aajakaa6aaa aa" and if you hold the letter down it wont spam the letter like ex: "aaaaaaa".
also holding delete button wont delete continually. and it also would hit other keys. i did a reinstall of windows, deleted drivers, updated drivers, ran hardware tests in the bios, changed out the keyboard for a new keyboard and even side loaded ubuntu to see if the issue still presist and it does. at this point im lost as to what it can be. i know if i use a external keyboard i have no issues.
10-13-2020 04:01 PM
@Not2Envy320 Did you check if the issue occurs on an external keyboard?
While you respond to that, here's what you need to do:
I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:
- Try changing the keyboard layout/language and check if it works: Click here for steps.
- Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
- Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
- Replace the battery, restart the notebook,
- if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").
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