Hp Spectre x360 battery drain while completely off

[HAM511]

I just bumped into this problem and more.

I bought HP Spectre X360 less than a week ago. It is draining battery after not in use. Also weird thing is that or generates power while the machine is shut down. It charges a phone, the mouse lights up when connected too.

Also other issues: 1) Duplicate Windows User log ins, 2)Administrator  user does not seem to have admin privileges, 3) Windows update cannot happen, reason shown as "This PC can't run Windows 10"

Help!

[Echo_Lake]

@HAM511
Thank you for posting on the HP Support Community.

I suggest you can perform complete system factory recovery which will reinstall windows original software and drivers shipped with the computer. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install Windows operating system. 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.
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