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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Unfortunately, that is a no for processor and graphics solutions.
The processor and graphics are integrated onto the system board which makes them not upgradeable options.
The selection of processor and graphics solution can only be done when configuring the laptop during the pre-purchase phase on the HP Web Storefront.
The Maintenance & Service guide for your laptop model series (See chapter 3, pages 18-19)
https://kaas.hpcloud.hp.com/pdf-public/pdf_5957172_en-US-1.pdf
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Unfortunately, that is a no for processor and graphics solutions.
The processor and graphics are integrated onto the system board which makes them not upgradeable options.
The selection of processor and graphics solution can only be done when configuring the laptop during the pre-purchase phase on the HP Web Storefront.
The Maintenance & Service guide for your laptop model series (See chapter 3, pages 18-19)
https://kaas.hpcloud.hp.com/pdf-public/pdf_5957172_en-US-1.pdf
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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