Hp Warranty Dispute issue

[Joriq]

Hi,

I bought my HP Envy x360 from Currys in January 2025 , and I expected the warranty to reflect correctly however its showing that it has started in September 2024 and ended in April 2025.

I expected the warranty to last until end of January 2025.

I contacted Currys and they told me to dispute the warranty status through the HP portal, but I am unable to do this for whatever reason, there is no form appearing to me to fill. I also contacted HP on 0207 660 0596 from another similar topic here and they were also not able to help, just telling me that if its not bought from HP, then they cannot "upgrade" my warranty. I asked for a statement so if I have any issues I will pick up with Currys but is there really no way to reflect my correct warranty status on the HP system/apps ?

I have proof of purchase/receipt.

Thanks !

[Pallipurath]

Hi @Joriq,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I am sorry to hear that the warranty details for your product are not correctly updated. As per your purchase, the product was bought in January 2025, but the warranty information currently reflects an end date of April 2025. This discrepancy is concerning.

I would request you to file a dispute attaching the original invoice in order to get the warranty updated as per your Invoice.
 

Please check this document and follow the steps to raise the warranty dispute: Click Here

Also please refer to this link to check the warranty status

I hope this helps.
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Regards,

Pallipurath.

[Joriq]

Hi @Pallipurath,

I already tried to dispute the warranty status online using the form but I am not able to do so. As I mentioned in my original post, I do not have the "dispute this" button, there is no "dispute" functionality appearing to me in the warranty page.

This is how the page looks to me, with no "dispute" options:

[Pallipurath]

Hi,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back!  

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

I am sorry to hear that you are unable to click on Dispute option, I will help you on that, I would request you to please share me the Serial number and the Product number of the UNIT to assist you further.

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

  

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards,

Pallipurath

[Joriq]

Hi Pallipurath,

I messaged you on 3rd December, please check your inbox.

Thanks,

J.

[Deep_World]

Hi @Joriq,

Sorry for the dealyed response.  

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Best regards,

Deep_world

[Joriq]

Hi @Deep_World,

Please read my previous discussion with   in this topic. I messaged Pallipurath with my serial number and product number as requested however I have no response still.

The issue persists, my warranty status is incorrect and I have no way to dispute it online or through phone. Can you, Pallipurath or your team assist me on this forum/platform ?

My previous statement:

"I already tried to dispute the warranty status online using the form but I am not able to do so. As I mentioned in my original post, I do not have the "dispute this" button, there is no "dispute" functionality appearing to me in the warranty page.

This is how the page looks to me, with no "dispute" options:

Thanks.

[Deep_World]

 Hi 

Thanks for your response. It looks like you’re still having issuewith the warranty dispute. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[Joriq]

I just want everyone to know that my issue is still not solved and the HP Support Agents in this topic keep sending me the same repeating stuff, same links which are not helping me.

I feel like I'm talking with AI robots and not being listened.

I gave up and won't be buying HP products again, topic can be closed.