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‎12-23-2021 08:01 AM

HP Recommended

I have registered complaints for the battery replacement , called customer service, no one has given a clear response to my problem.

Note: i already have a extended care package provided by HP

Everyone said that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables and the Guys i talked over phone (which were recommended by Customer service ) said that they will charge extra for the battery even though it is included in the warranty itself!!!

 

HP Website States the Same :  https://support.hp.com/in-en/document/c05843717

 

My battery is non-removable with over 1000 cycle long life battery , which fulfils all the criteria for replacement..

Kindly help me out if anyone can

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1 person had the same question
1 REPLY 1

‎12-23-2021 09:39 AM

HP Recommended

We are not an HP business unit or a division of Customer Support. We can tell you where to buy a replacement battery and how to install it but cannot arrange for service for you. 

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