Hp envy x360 hinge broken

[Anas01]

Hi, 

I bought hp envy x360 13 in Jan 2021, 

I always use it on my desk, never even brought it to anywhere... 

one day I was opening the laptop, and I heard crackling sound, and it was the hinge... 

the screen is completely fine, not damaged at all, but the problem is in the hinge only... 

I went to HP verified service center in my country (Jordan), and they told me that it would cost me (320JOD) which is equal to 450USD!! 

This is really disappointing, as I used it very gently for a year or so, and never moved it from my desk...

Is there is any solution?

Here is a photo for my laptop:

[Dilip_18 · Accepted solution]

Hi@Anas01,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy x360 Notebook. It is a hardware issue on the PC. I apologize for the Inconvenience.  

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Anas01]

I tried to reach phone assist in Jordan, I kept waiting for more than 20 minutes to reach PC repair team, but no one was there...

How am I supposed to reach you guys?? I'm really disappointed...

[Anas01]

Update: Hp solved the issue and repaired my laptop 🙂