Hp envy x360 hinge issue

[Neto97]

Hello guys, so my HP envy x360 laptop is now a victim of the infamous faulty hinge problem from HP. I never knew about the issue until one day I finished working and was closing down my laptop for the day. I closed it normally and out of nowhere I started hearing a crunch and cracking saw plastic falling out of my laptop. The bottom right screen was popping out and plastic was hanging from it. I searched up the issue and saw that it was a design flaw from HP making cheap brittle hinges that break easily from the lack of support. The hinges are too small to handle all the leverage from a large display and tend to break easy even if closing it softly. I contacted HP about the issue and they tried to charge me $379.99 (tax not included) for the repair. Which is insane especially since the repair cost is 1/3 of what I paid for the laptop. The computer is out of warranty but by law companies are responsible for faulty products, especially a design flaw. There’s even a lawsuit against HP over the issue. I spoke to 2 representatives and all they tell me is they can’t do much about it other than charge me for the repair. I am not going to pay for something that is not my fault nor something that I didn’t even break. Literally the hinge failed because of the poor design from HP and this is an issue they should be held liable for. I start college soon and I am running out of options to get this issue resolved is there anyone who has had success fixing this issue with HP???

[Irfan_06]

Hi @Neto97,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support