Hp envy x360 won't power on

[pertio]

I've had a hp360 for the past 2 years without any problems. I noticed the screen flickering between being black and the lock screen earlier so I powered it off. When i went to start it after several hours of being off it won't restart. I've tried all I can and I need for my classes tomorrow. Is their any way to try getting it to start, it's like the keyboard won't even respond.

[A_Gayathri]

Hi @pertio 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Envy x360. Let's try a few troubleshooting steps to see if we can get it working:

Perform a Hard Reset:

• Disconnect all external devices (USB drives, printers, etc.).
• Unplug the AC adapter from the laptop.
• Press and hold the power button for about 15 seconds.
• Reconnect the AC adapter and try turning on the laptop.

Check Power Connection:

• Ensure that the power adapter is plugged into a working power outlet.
• Try using a different power outlet if possible.
• Check if there are any signs of damage to the power cable or the adapter.

Inspect for Physical Damage:

• Examine the laptop for any physical damage, especially around the power button.
• Check if there are any loose connections or visible damage.

External Display:

• Connect your laptop to an external monitor using the appropriate cable.
• If the external monitor displays an image, it could be an issue with the laptop's built-in display.

Battery Issues:

• If your laptop has a removable battery, try removing it and then reconnecting it.
• If the battery is not removable, you may need to contact HP support for further assistance.

BIOS Reset:

• Some users have reported success by resetting the laptop's BIOS. To do this, you might need to refer to the laptop's user manual or contact HP support for guidance.

I hope this helps. 

Take care and have a good day.

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