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‎04-07-2019 05:38 PM

HP Recommended
Product: Pavilion dv4-5113cl Entertainment pc

Laptop shut down with message that 90E temperature issue

2 REPLIES 2

‎04-08-2019 03:21 PM

HP Recommended

@Rae2019
Thank you for posting on the HP Support Community.

 

This message indicates that the system fan is not spinning at the expected speed. This message occurs to help prevent costly damage to the computer.

To fix this error, ship the unit in for physical diagnosis, Contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎04-08-2019 07:02 PM

HP Recommended

If you had taken the computer apart recently, it would likely be that you didn't plug the fan back in. I had the 90B fan error screen right after I finished putting my laptop back together. So I checked the fan, and it wasn't plugged in. So then I plugged it in, put the laptop back together, and turned it on. No more errors! If this isn't the case, then you should either clean and oil the fan, or replace it.

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