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‎08-10-2024 07:03 AM

HP Recommended
Operating System: Microsoft Windows 11

my hp laptop generates shock while charging since It has a metal case I feel a tickle when I touch It. I am using the original Hp charger that came with It. Is it damaging my laptop??How do I fix it?

1 REPLY 1

‎08-13-2024 03:59 AM

HP Recommended

Hi @lilgenious,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

This situation will need some additional support from our internal escalations teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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