Hp laptop won't stay on long and it says it's full charge.

[Kittenlemew]

So I just purchased a laptop that was previously used and didn't get much about the model or anything that he had done to it. I would like to fix it and don't know where to start or what to look for. It is able to turn on and then goes to a restore or boot up page and then shuts off. Then once I get in it works awhile then shuts off again and I'm back at square one. I took the battery out and held the power button as and reset or battery drain extra energy. And it worked awhile then shut off. Does this mean I might need a new battery? What does this mean? How do I fix this?

[DavidSMP]

Hi @Kittenlemew,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you need assistance regarding random shutdowns of the notebook.  It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Please provide the complete model# of the computer to assist you better.
• Does it shut down in the bios?
• Does it work correctly with the charger connected?

For now, try these steps:

• It looks like a hardware issue with the computer.
• Please find the product# or model# of the notebook from this link: https://support.hp.com/my-en/document/c00033108

Then check in the bios if it shuts down with the charger plugged in.

• To do this, please keep tapping the Esc key gently several times as soon as you power on the computer.
• It takes you to the startup menu.
• Then press the F10 key to go the bios.
• Leave the computer in the bios for 3 to 4 hours.
• Then press F9 load setup defaults and select yes and push “enter.”
• Then press F10 to save changes and exit and check if it still boots to the screen that you described.

If it shuts down, then the computer has a hardware issue. Contact a local technician like Best Buy or Staples to get the computer repaired as repair options with HP may not be available.

If the computer is more than 3 years old then service options with HP are no longer available because the original suppliers and manufacturers who manufacture and supply the parts to HP to build and service the computer don't do so anymore.

• For further assistance follow all the prescribed steps from this document: https://support.hp.com/us-en/product/hp-pavilion-dv6500-entertainment-notebook-pc-series/3369402/mod... to try and resolve the issue.( HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge )
• This should fix the issue as long as there is no hardware failure of the computer.
• Try replacing the battery locally.

Please perform all these steps patiently as it is critical to resolving the issue.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂