Hp notebook only charging when off/sleep

[tanya_knn]

Hp notebook only charging when off/on sleep mode.
Battery is not the issue, I replaced battery with new one and it still does that. 

chargers are not the issue. I have two genuine HP chargers and does the same with both

software or drivers are not the issue, I installed a fresh new windows 10 on notebook from creation tool, downloaded and installed all available updates from HP and windows updates. 

bios is not the issue, I updated to the latest. 

what happens is that when the laptop turns on while it’s plugged it, it becomes really slow. Works perfectly fine though when I remove the charger or start it unplugged. 

as soon as I plug in the charger, the battery icon shows as “charging” for about 10 seconds, and then stops. 

what could be the issue?

[Echo_Lake]

@tanya_knn

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery.
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only.
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[tanya_knn]

Thank you @echo_lake
I have tried that and it didn’t work. By disabling, or uninstalling. 

by the way, I have a built in battery (HP - SE03XL) accessible from within the board. Not a detachable one from outside. Either way I did all the required steps available on the web. 

I’m just trying to find a solution that I may have missed. 

Could it be a dc- in issue? (Where the charger is plugged). 
it’s detachable from the board and I have taken its SN: Hp dc in cable 90 watt 799735-F51 revA foxconn 160922

 But I’m unable to find any on the market plus we’re on lockdown. 

board number: DAG31AMB6D0 revD

[Echo_Lake]

@tanya_knn

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[tanya_knn]

Thank you @echo_lake. 

i installed a fresh version of windows, and updated all available drivers, previously before posting this here. Didn’t fix The issue. 

i have listed the things I tried in my first post. Please check them out, and let me know if I have missed any steps. 

[Echo_Lake]

@tanya_knn

Thank you for posting back. 

This sounds like hardware related issue with the computer and in order to fix this issue your computer needs to be serviced. 
As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.