Hp omen 16-wd0989nw Problem with discharge h Usb-c

[ivanpervyj]

The laptop does not charge through usb-c ,The power supply supports 120w, The cable also supports fast charging

[Irfan_06]

Hi @ivanpervyj,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with charging your Laptop with the USB C port.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 -If the issue still persists, On laptops with multiple USB-C ports, usually only one or two are designed for power delivery. Check your laptop's user manual or look for a small charging icon next to the appropriate USB-C port. Trying different ports may resolve the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ivanpervyj]

This laptop generally supports charging USB-C, Otherwise, it's different on different sites. 

[Irfan_06]

Hi @ivanpervyj,

As per the user guide for your laptop model the USB ports do support charging for devices such as smart phones or other small devices.

However, does not have the capability to charge the laptop battery using the USB C port on your laptop.

For reference, please click on this link to access the user guide.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Irwin6

HP Support

[ivanpervyj]

Сноска к техническим характеристикам

[42] Для обеспечения оптимальной производительности и зарядки аккумулятора во время игр и рендеринга используйте адаптер питания, входящий в комплект поставки ПК. Вы можете использовать адаптер или внешний аккумулятор Type-C мощностью 100 Вт/20 В при выполнении задач с легкой нагрузкой. Зарядка в выключенном состоянии поддерживается только при подключении адаптера Type-C или внешнего аккумулятора 20 В.

А это?