Hp omen conducts power through case

[David3110445]

  

Hello HP community I have noticed that my HP omen is conducting electricity through the case when I lay my arm on a specific spot I will attach a picture and I want to know is this safe or not.not that I won’t be touting it until then btw I am using an Original power supply 

[BeemerBiker]

Your system may not be grounded properly or it could be static electricity

Can you try another power outlet or another cable?

What type of power outlet do you have?  Can you borrow an outlet tester?

You can search for "grounding socket tester" and add the name of the country you are in for example

"grounding socket tester UK"

If static electricity, I recommend you use antistatic spray around the OMEN area including your chair and table. 

[David3110445]

 

I already tested a new outlet and I have a European outlet and the power supply also has a European plug and it also heapens when it’s on a other surface like tiles and also when I am standing

[BeemerBiker]

Is the Omen power cable designed for the country you are in?  If it is, then contact HP for advice.  If out of warranty they may not help.

check warranty and contact for help:
https://support.hp.com/us-en/checkwarranty
https://www.hp.com/us-en/contact-hp/ww-contact-us.html

There is discussion about the problem here. Apple products are discussed but the problem is the same

You cannot get an electrical shock from the case of any Apple product. You may feel a slight tingle; that is not a shock, and has nothing to do with whether the power supply is grounded or not. It is called a "parasitic" current and is picked up from the air by the cable shielding. If anything, it indicates that the building wiring is not corrected grounded or shielded or is grounded in more than one place.

If you have a multimeter, you should set it to A/C and measure voltage from the case to a ground.  If there no voltage shown it is probably static electricity so use a spray around the area.