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Hp Omen
Microsoft Windows 10 (64-bit)
Hello
Backing up my omen last night via an external hard drive it suddenly shut down and now won’t turn on but caps is blinking
I have checked other answers and it seems that the blinking code for my issue is 3 short and 2 quick blinks
Is there anything I can do or what should I do....eek!
Help me please
Katie
1 REPLY 1
HP Recommended

Hi @Rayandkatie1,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your HP laptop won't boot into Windows anymore. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Did you try to boot the computer by disconnecting the external hard drive?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Please click on the below links once you identify the blink code and resolve the issue: 

Computer Does Not Start and Emits a LED or Beep Code 

 

Since the caps lock light blinks 3 short and 2 quick - The embedded controller has timed out waiting for BIOS to return from memory initialization. You could try here is to Reseat the memory. See the section Reseating memory modules in a notebook for more information.

 

If you have followed the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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