-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Hp pavilion cooling fan is not working

Create an account on the HP Community to personalize your profile and ask a question
11-04-2017 07:04 PM
Hi @Garrima,
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!
As I understand the cooling fan isn't working properly,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Are you getting any error code along with the message-Cooling fan not working?
Have you attempted to update the BIOS?
While you respond to that, here's what I recommend you do:
-
If you notice that the system fan spins and is blowing warm air from the computer, clean the exterior vents to remove dust buildup by blowing air through the vent openings. Do this while the computer is off. Dust can accumulate inside the vent opening and around internal cooling components, preventing the removal of heat. After dust has been removed, try turning on the computer to see if the error goes away. if not, continue to the next step.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
-
Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again — even if only for a short time to access and save any important files before service. For information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
-
In some cases, updating the BIOS may help prevent this error from occurring. For information on how to update your BIOS, see Updating the BIOS.
-
Have the computer serviced to clean internal components and replace the system fan if necessary. Ensure that the following items are addressed during servicing:
-
Thoroughly remove dust from all internal cooling components.
-
Ensure that wires from the system and CPU fans are connected to the motherboard securely.
-
Ensure that the system fan blades spin correctly, and that the fan is not producing loud noises. If not working correctly, replace the system fan.
-
Remove old thermal compound from integrated circuits and heat sinks, and replace with new thermal compound.
-
Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Have a great day!
Jeet_Singh
I am an HP Employee