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‎01-22-2020 08:05 AM

HP Recommended
Product: HP PAVILION GAMING 15 - DK0050TX
Operating System: Microsoft Windows 10 (64-bit)

I HAVE HP PAVILION GAMING 15 DK0050TX LAPTOP BUT IT NOT CHARGING TO ITS DESIGN CAPACITY .

LIKE DESIGN CAPACITY OF BATTERY IS 52.5WH BUT IT CHARGING DIFFERENTLY EVERYTIME LIKE SOMETIME IT CHARGE 48WH , SOMETIME 51WH .SO WHAT IS THE SOLUTION FOR THIS .

3 REPLIES 3

‎01-24-2020 10:38 AM

HP Recommended

@VRAJ8725

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists perform a Battery Calibration and Battery Test

 

Please refer to this Link: https://support.hp.com/in-en/document/c04700771

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎01-25-2020 03:58 AM

HP Recommended

I tried uninstalling the drivers and bios is already updated to the latest version but the problem is not solved I have a laptop with non-removable battery so how can I calibrate the battery diagnostic show battery is ok.

Thanks for your reply 

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‎01-25-2020 05:23 PM

HP Recommended

@VRAJ8725

 

Thanks for keeping me posted

 

At this point i suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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