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Hp pavilion laptop: Hinge broken; Is it covered by warranty?

HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

I own a HP Pavilion Gaming Laptop 15-cx0xxx and i have been using it for over a year now. However for the last month, i have noticed difficulty opening and closing the laptop and after searching carefully, i found out that the hinge is broken and some portion of the hinge looks exposed and some portions of the screen case looks a bit exposed also. I have never dropped the laptop and never caused any physical damage to the laptop due to negligence. My question is, will warranty cover the repair of the broken hinge and exposed screen case and if not, how much would it cost (out of pocket)  to repair it?  Thanks in advance1.jpg2.jpg3.jpg

 

 

 

 

 

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Hp pavilion laptop: Hinge broken; Is it covered by warranty?

Hi @Ridwan91

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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