Hp pavilion x360 keyboard doesn’t work after screen replacement

[Hughgrection]

After replacing a cracked screen on an almost new hp pavilion x360 laptop running the latest version of windows 10, the keyboard no longer works after startup. The computer says the keyboard functions properly. I’ve tried absolutely everything listed here and everywhere else and nothing has worked. I’m sure it has something to do with the new screen. I just don’t know what. 

[Dilip_18]

Hi@Hughgrection,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing keyboard issues with the HP Pavilion Notebook.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try with alternate USB/Wireless Keyboard and check if it works.
• Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.
• Try doing Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

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