Hp pen not working

[Sahar6]

I have a HP active pen gen 2 

it is not charging and I see no flickering light or so.

it is not working at all and I have no idea why.

the problem is not from the screen.

[Raj_05]

Hi @Sahar6,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Active Pen Gen 2 is not charging and not working, there are several troubleshooting steps you can try to identify and fix the issue.

Check the Battery:

• Make sure you have installed the correct type of battery, and it is not depleted.
• Try replacing the battery with a new one to see if that resolves the issue.

Proper Installation:

• Double-check that the battery is installed in the correct orientation according to the pen's instructions.

Pairing:

• Ensure that the pen is properly paired with your device. Follow the pairing instructions provided by HP for your specific model.

Connection Issues:

• If the pen uses Bluetooth, make sure that Bluetooth is enabled on your device.
• Try disconnecting and reconnecting the pen from your device and see if that helps.

Driver Update:

• Ensure that you have the latest driver for the HP Active Pen Gen 2. Visit the HP support website and download the latest driver for your specific pen model.

Restart Your Device:

• Sometimes, a simple restart can resolve connectivity issues. Restart your computer or device and see if the pen starts working.

Firmware Update:

• Check if there is a firmware update available for your HP Active Pen Gen 2. Firmware updates can often address various issues.

Check for Physical Damage:

• Inspect the pen for any physical damage, such as cracks or loose components.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support