Hp spectre ap0081tu keyboard issue

[Wywyw]

So, yesterday I bought hp spectre 13, 512gb in blue color in local warranty from an authorized hp dealer.

I took the laptop home and as soon as I started using it, it's keys started coming off like a piece of puzzle. They weren't attached to the laptop securely at all and were coming off so easily and I was shocked as I had just bought it.

I went and got it returned as it was surely a defective unit. 

I really loved it otherwise, it's specs and everything was great except that issue but now I'm scared and don't know if I should buy hp spectre from another dealer.. And in another model. Will I face this issue again? Does all hp spectres out there face such issue? It was a really bad experience 

[sandytechy20 · Accepted solution]

@Wywyw

Welcome to HP support community.

You can contact the retailer and get the notebook replaced.

Or I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.