Hp spectre mouse 700 doesn't show battery level

[Brittney001]

Recently I bought the hp spectre rechargeable mouse 700. So I started using the mouse with the bluetooth function, everything workes fine. Except I can't see the updated battery level in the settings. I can see for example 92%, but after using it for a while it doesn't update automatically. My sister has the same laptop and mouse, she doesn't have this inconvenience. My current solution is reconnecting the mouse over and over again with my laptop, so I can see my current battery level. But I'd rather immediatly see the battery level, and not always reconnect it with my laptop. Anyone who can help?

[Echo_Lake]

@Brittney001

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Have you tried updating the computer software driver?

Keep me posted for further assistance.

[Brittney001]

I recently bought a new laptop as well, after a week I got the mouse. I got the problem in the beginning when I bought it. Meanwhile I have had a few windows and software updates. I didn't make any hardware or software changes.

I couldn't find any troubleshooting steps. But I can look if I can find a software driver update.

[Echo_Lake · Accepted solution]

@Brittney001

Thank you for posting back. 

Let's perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Brittney001]

I think it worked. I got a few more updates and immediatly after they we're done I was watching the battery level of my mouse and saw it dropping for 1%. So I think it helped. Thanks!

[Echo_Lake]

@Brittney001

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!