Hp stream 11 keyboard randomly types and opens up tabs

[Chezza135]

Hi my daughters laptop isn't working properly. When you type it enters random letters and numbers and on occasions more than 1 charachter. It also randomly types on it's own and opens up apps and tabs.

I have done 2 factory resets and blew the keyboard with a compressor.

Any advice on how to get this laptop back up and running please?

[Riddle_Decipher]

@Chezza135 Welcome to HP Community!

Did you drop liquid or have any accidents with the keyboard?

Did you check with an alternate user account or an external keyboard to check if all the keys on that work?

I recommend the below steps:

• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Chezza135]

Hi thank you for trying to help me.

It's not been damaged in any way or had an liquids near it.

I have cleaned the keyboard with a compressor.

I have just bought a wired keyboard and that works fine.

There isnt a removable battery on this laptop.

I have factory reset the laptop several times and still it's got a mind of it's own.

[Riddle_Decipher]

@Chezza135 Please perform the test from the last link I had posted, and revert with the results, for further assistance.