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‎06-04-2020 06:55 AM

HP Recommended
Product: Stream 14
Operating System: Microsoft Windows 10 (32-bit)

Hi, my daughters HP stream 14 notebook caught fire at her desk. I believe it is the battery that caught fire, melted the whole bottom and part of the keyboard and screen since it was closed. Absolutely scary and could have been so much worse.

1 person had the same question
1 REPLY 1

‎06-04-2020 07:28 AM

HP Recommended

Hi @nicole_janae

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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