-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
Hi All,
This issue started after I replaced my battery from HP service center. I bought my laptop in 2016. After using 5 years, in October 2021 I replaced my battery after I got error message while booting my system . The first month after battery replacement I did not get any issue but after that I am facing many issues. I have calibrated the battery multiple timed due to the issues. Tried updating the bios but it did not work.
1. My Support assistant is not recognizing the battery after the battery replacement.
2. Battery charging speed has reduced drastically.
3. My battery is full charged which I came to know because of white charging light but the windows charging percentage shows very less and stuck on it. Multiple times I have calibrated which fixes the percentage battery but it again occurring in 2 to 3 days.
4.When I run component test it is showing failed but My battery is only 3 months old.
5. While charging many times the screen started flickering and noise started coming from the speakers.
Please help me.
HP Recommended
From your description of the issue, the SMART circuit of the battery is not communicating with the Diagnostic utility or the charging firmware of the notebook.
I suggest communicating with the vendor you purchased the battery from and requesting a replacement.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community