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- Hp victus 15 not charging or powering on

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03-28-2025 07:50 PM
My hp victus is just over a year old, just went out of warranty and it all of a sudden stopped charging. i bought a new OE charger, and it is still not charging. i was going to remove the battery, but its a sealed unit. what else can i try or do? i need the pc, it has years of photos and videos saved on it and i cannot lose them.
03-29-2025 12:25 PM
If you are still able to use the laptop with the power adapter, but not the battery, it is likely that the battery is no longer usable.
Replace it with a new genuine HP battery.
Use the HP part number that is appropriate for the graphics solution that your laptop has.
From the Maintenance & Service guide for your laptop model series
Description HP Part number
4 cell, 70 Whr for use in models with GeForce RTX 3050 or 3050 Ti graphics M39179-005
3 cell, 52 Whr for use in models with GeForce GTX 1650 and GeForce RX 6500M graphics L84394-005
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