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DavidHe
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Solved!

I Continually Have Battery charging problem - Plugged In but not charging.

HP Recommended
15-cw1598sa
Microsoft Windows 10 (64-bit)

I repeatedly get battery charging problems. Status says Plugged In but the battery isn't charging.

I have checked the battery abd the Adapter using the Trouble Shooters and all is OK.  I have also deleted the Microsoft AC Adaptor and the Microsoft ACPl-Compliant Control Method Battery from the Device Manager, Shut Down, Unplugged then re-plugged the charging adaptor and started the Laptop This fixes the fault initially but later the fault reappears.

 

What is wrong?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi@DavidHe, Welcome to the HP Support Community!

 

I understand you are getting plugged in not charging error on your laptop.

 

Don't worry I'll help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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praveenbv
HP Support Agent
HP Support Agent
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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DavidHe
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As I said on my original post the fault is intermittent.  I've done all you suggest excl. removing the battery or updating the BIOS (my BIOS is a later version than any download).

So fa the problem has not reappeared.

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